Getting help fast.
If you can't reach your LIHEAP provider — or don't know who your provider is — we can help.
We collect your basic eligibility details over the phone and route your information to the correct LIHEAP provider where you live. We then follow up on your behalf until you receive a response or an appointment.
How It Works
No paperwork. No endless hold times. No confusion.
Click to call
Start with a simple phone call
Answer a few simple questions
We gather your basic information
We send your info to your local provider
Your details go to the right place
We follow up until you hear back
You're never left waiting alone
What Is LIHEAP?
The Low Income Home Energy Assistance Program (LIHEAP) helps eligible households with:
Heating and cooling bills
Energy emergencies and shut-off prevention
Keeping utilities connected during extreme weather
LIHEAP is federally funded but delivered by local providers, which can be difficult to reach — especially during peak seasons.
Citizen LIHEAP helps you get to the right place faster.
Who This Is For
You can't get through to your local LIHEAP office
You're unsure which provider serves your area
You need help quickly and want someone to follow up
Privacy & Security
We take your privacy seriously, and we are committed to protecting the personal information you share through this LIHEAP intake tool. The information you provide is collected solely for the purpose of determining your eligibility and helping process your LIHEAP application. We follow strict data-protection standards required by federal, state, and local agencies.
How your information is protected
- •All data you enter is encrypted while it is being transmitted and while it is stored.
- •Access to your information is limited to authorized LIHEAP staff and designated system administrators who are required to follow confidentiality and data-security rules.
- •Fortell AI, the technology supporting this intake tool, uses secure servers and industry-standard protections to safeguard your information.
How your information is used
- •Your information is used only to support your LIHEAP application and verify program eligibility.
- •We do not sell, trade, or share your information with outside companies or marketing services.
- •Your information is never used to train public or commercial AI systems.
- •Only the LIHEAP program and its authorized partners may review your application details as part of normal processing.
Your rights
- •You may request corrections to any information you submit.
- •You may ask for clarification about how your data is stored or used.
- •You may withdraw or restart your application at any time.
- •If you prefer not to use this online tool, you can apply through traditional in-person or phone methods.
How AI is used in this process
This tool uses a structured conversational system to help you complete intake steps and upload required documents. The AI follows a controlled script designed specifically for the LIHEAP program. It does not make eligibility decisions—every application is reviewed by trained LIHEAP staff before approval.
Get Help Now
Getting help fast starts here.
Disclaimer
Citizen LIHEAP is not a government agency and does not administer LIHEAP benefits. We provide free support to help residents identify the correct local LIHEAP provider, collect basic intake information by phone, and forward that information to the appropriate agency.
Submitting information through Citizen LIHEAP does not guarantee eligibility, approval, or appointment availability. All eligibility determinations and benefit decisions are made solely by local LIHEAP providers in accordance with federal and state guidelines.